Customer
Service
 "We
ordered ten of item #21650 and you only shipped five.
We're only paying for
five."
- A customer only
pays part of an invoice, claiming that the merchandise
was short-shipped or partially broken.
- This is followed
by a time-consuming and frustrating search through
a room full of file cabinets to locate the exact
delivery documents to prove that the shipment was
accepted as intact.
- Sometimes, you have
written off such receivables as uncollectable because
even after days of searching, the documents could
not be found.
With
Strategic Proof of Delivery, this scenario is replaced
by:
 "I'm
looking at your delivery documents on my computer screen...the
bill of lading shows that a quantity of five of that
item was signed for by Mr. Smith on August 6. Shall
I fax these documents to you?"
Resolve customer complaints in seconds!
With Strategic
Proof of Delivery, images
of delivery documents in question can be retrieved directly
from the PC on your desktop. By merely entering an invoice
number or other identifier, the signed delivery documents
can be quickly combined into a "package", and faxed
to your customer before you even end your call.
Boost
your company's credibility with customers
When you can
resolve delivery disputes promptly and accurately,
you greatly enhance your company's image.
Eliminate
micrographics expense
Strategic
Proof of Delivery
stores document images on optical disk or recordable
CD (CD-R). A single optical disk costing as little
as $80 can store up to 65,000 pages of documents;
a CD can store 12,000 pages.
Advanced
Technical Features
- Host
Database Interface - Strategic Proof of Delivery
interfaces seamlessly with your existing host data
- Automatic
Indexing - an optional interface to your main
information processing system allows rapid indexing
by using bar codes or optical character recognition
(OCR) on your documents
- Document
Package Creation - Proof of Delivery enables
you to combine related documents into a single package
for faxing or printing
- Support
for Scanning at Remote Locations (Distributed Database
Support) - If you ship from multiple sites,
you can scan and index documents at each location.
These documents can then be accessed by any location
at any time
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